24BY7LIVE provides IT Network and Computer Emergency Support Services to non-24BY7LIVE clients who require urgent assistance. Click here to find out more.
Energy Efficient Solutions
Learn more · In the Server Room
24BY7Live offers a premium line of 'Energy Smart' servers that consume less power than regular server models.
Learn more · At the Workstation
24BY7Live offers a line of corporate desktops that meet the latest government standards for energy-efficient computers.
- Veterinary Practice
- Law Firm
- Architectural
- Engineering
- Manufacturing
- Consulting
- City, Govt.
Contact 24BY7Live to request a quote or schedule one of our professional IT consultants to perform a network evaluation at your business.
For media relations, contact our public relations office by clicking this link.
24BY7Live - SECURE REMOTE SUPPORT
| 24BY7Live Address: |  |
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1232 15th Street, Unit i Santa Monica, CA 90404 |
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| Tel: (310) 310-8404 Fax: (310) 310-8405 |
How does your remote service work?
24BY7Live's Secure Remote Service is Web-based remote-support technology. This allows us to securely and quckly resolve our customers' technical issues online using shared screen, mouse and keyboard control and other Web-based tools. Call us at 310-310-8404, give us and idea of the type of problem you're having, we'll email you a PIN number and a secure portal from which to give us secure remote connectivity. That's it! We'll do the rest. |
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How does it help me?The customer calls in to our 24BY7Live Support Desk and is given a unique connection code to enter on a secure Web portal.
With your control and permission, you initiate a support session with 24BY7Live.
24BY7Live Support can the immediately diagnose, troubleshoot and resolve the issue using a variety of tools, including: • Chat • File Transfer • Remote Viewing and Control • Reboot / Reconnect • 24BY7 Secure Remote Support |
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What does my computer require to run it?To recieve help from our 24BY7Live Secure Remote support technicians, your system requires: • The ability to make direct outgoing TCP connections or availability of an HTTP proxy or a SOCKS server • 28.8Kbps or greater Internet connection (56K recommended) • Pentium-class PC running Windows 95, 98, 2000, Me, NT 4.0, XP or Vista (recommended) |
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How secure is it?
Abosolutely secure. You can trust our secure remote-support solution because we use a Citrix Online Product, which means we take advantage of the same security architecture as all Citrix Online products do: end-to-end Secure Sockets Layer (SSL) and 128-bit Advanced Encryption Standard (AES) encryption. No unencrypted information is ever stored on our system.
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Can your system pass a virus to me?
No. We continuously monitor our server environment for viruses and malware, and all of our downloadable third-party software is digitally signed to prevent tampering by third parties. The warning message customers might see when they install the software is a default message displayed by their browser whenever they download executable files. |
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For Immediate assitance, Call us at (310) 310-8404 today! A live, local person will answer the phone and answer your questions in a courteous and professional manner.
Business Continuity & Disaster Planning.
Through a well-established business continuity governance process and internal organizations dedicated to resolving network outages, 24BY7Live network professionals keep our customers connected by minimizing the impact of unforeseen disruptions.
For more information on how your company or organization can benefit from having a Business Continuity Plan in place, call us now at 310-310-8404, or contact us now by clicking this link.